using the US Postal service. We ship using
first class, priority, flat rate priority and priority express.The method of shipping is dependent upon your
choices at checkout.
On occasion, we
will select a shipper that is different from that selected by the
consumer.We reserve the right to do
this, at our discretion, based on factors present at the time of shipping.
What about Alcohol inks?
Alcohol inks are
materialsand will only be
shipped by ground and to the contiguous 48 states.They cannot be shipped to Alaska, Hawaii,
Puerto Rico or internationally.
Alcohol inks are
shipped by U.S.
Ground Shipment Only.
This product is only
available for shipment to the contiguous 48 states. It will be removed from any air or
How do we calculate shipping?
We ship using actual shipping weight cost
calculators. These calculators while very accurate for one or two items,
often calculate too much shipping for multiple items.
What happens if you are
overcharged for shipping?
If you are accidently overcharged for shipping, please
note that we automatically refund any funds over one dollar.
How quick will it ship?
We always try to ship in one to two business days
for items that are in stock. If an item is on backorder we will
contact you by e-mail before we ship your order. If items are custom
order we will contact you to discuss the time frame for creating the piece.
Order Discrepancies and
What happens if your
order arrives damaged?
mistakes and accidents do happen from time to time. Please email us as soon as
possible with order discrepancies/damages and we will correct them as soon as
possible. Order discrepancies and any damage must be reported to us within (14)
fourteen days after receiving your shipment.
What is the policy on
want you to be happy with your purchase. You may return most unopened and
unused items within 14 days of receiving them, for a full refund, less shipping
costs. Any items over 15 days after receiving them, will be subject to a 15%
restocking fee. We will not accept any return after 60 days so please check
your order immediately upon receiving it.
What about shipping costs?
will be responsible for shipping costs when returning items to us for refund,
unless it was a shipping error made on our part.
Please always include your invoice number and reason you
want to return the product.
A copy of the original packing list or invoice must
accompany the return for full credit to be issued.
do I send the return?
returns should be sent to:
202B West 26th Street
Bryan, Texas 77803
Please order carefully.
If your package was not
received, please review the following:
the package has been shipped, it is in the care of the carrier. As we strive to
make sure that shipping information is correct, we cannot control what happens
once the carrier has the package and it is en-route. Sometimes the carrier will
try to place the package in an inconspicuous location, however, this is not
your tracking number has been received (the tracking number is emailed once
your order has been processed) begin checking the appropriate carrier website
to see the shipping status.
the status of the package states that it has been delivered and you still have
not received it, consult the carrier website and begin the claim process. If
you need any assistance during this process, feel free to contact Brazos
What to Expect
monitor or a printed page will render the image of the glass in a different way
than if you were holding the glass. We try to reproduce each glass image with
accurate color and pattern detail.We
feel sure that you will not be disappointed in the glass. If you are, we do
offer the option of returning the glass.
All information at
provided by the distributors and or manufacturers. We have exercised diligence in developing and
publishing this website. Brazos
Glassworks or any of its owners, employees or associates are not responsible
for errors in content.